UK Mainland Warranties

All EXIGO products are warrantied to be free from defects in materials and workmanship. EXIGO warrants to the original purchaser of all new equipment purchased from an EXIGO authorized dealer or from an EXIGO manufacturing contractor or directly from EXIGO , that these products be warrantied under normal use and used in a manner in which the product(s) was specifically designed for , used as intended and in areas designed suitable for that use and service .

The shipping of parts replaced or product replaced under warranty to be determined by EXIGO. Parts replaced under warranty carry the original remaining warranty period or 90 days whichever is longer.

SCHEDULE OF WARRANTIES:

Strength, Selectorized, Plate Loaded, Olympic Stations, Strength and Conditioning /Storage, Functional, Club range and attachments.

  • LIFETIME WARRANTY – Frame components, structural steel and welds
  • TWO YEAR WARRANTY – Linear Bearings, Linear Shafts , Bronze Bushings, Sealed Rotating Bearings and Pulley Wheel, Top plate, weight plates, selector shaft, weight stack guide rods and pulley wheel housings. lifting rack attachments, , functional rig attachments and all rack attachments in Olympic series.
  • ONE YEAR WARRANTY – Spring loaded pins , selector pin cables and cable parts, handles , end caps, Rubber lifting mats (within integrated lifting platforms , rubber surface tiles, oak centres and lifting platform underboards and all other components not mentioned elsewhere in this warranty.
  • 180 DAY WARRANTY – Normal parts of wear including but not limited to labels, upholstered pads, excluding wear , wraps and embroidery.

BOXING EQUIPMENT:

  • FIVE YEAR WARRANTY – Boxing Ring , main frame
  • ONE YEAR WARRANTY – Canvas skirts , corner pads , all consumables , steel works (brackets)
  • 180 DAYS WARRANTY – Punch Bags , Gloves & Mitts, ring boards , ropes , tensioners
  • 90 DAY WARRANTY – underlay

EXCLUSIONS, OMISSIONS & INDEMNITY

EXIGO have no liability nor shall this limited warranty apply with respect to:

  • Products not manufactured by EXIGO or by an authorized EXIGO manufacturing contractor
  • Products which have been altered without express written consent from EXIGO
  • Products purchased other than directly from EXIGO or through an authorized EXIGO dealer
  • Defective coatings caused by environmental conditions including but not limited to climate conditions, cleaning materials and lubricants not specified by EXIGO and moisture or humidity including perspiration.
  • The defect occurs as a result of use other than fair wear and tear, wilful or negligent damage or the use of the product other than the purpose for which it is intended.
  • Products not maintained in compliance with EXIGO specifications shown in the relevant owner’s manual and on product labels. Unreadable or altered serial tag.
  • Mounting surface or substrate mounting of Exigo wall mounted units, sections or attachments. Exigo is expressly indemnified against selection of; or use of fixings for wall units or attachment to or fixing to inappropriate or inadequate surface mounting points.

EXIGO shall not be liable for any special, incidental contingent, consequential damages or otherwise arising out of or in connection with a claim for any economic losses including but not limited to damage of loss of property or equipment and loss profits and revenue , loss of goodwill or reputation , anticipated or otherwise. EXIGO aggregate liability for loss or damage shall in any event be limited to a sum equal to the amount paid for the products in one instance.

EXIGO reserve the right under any claim to repair or replace the product as they deem fit and may elect.

CLAIMS PROCEDURE:

ALL CLAIMS MUST BE PRESENTED ON THE APPROPRIATE COMPLETED WARRANTY CLAIMS FORM.

To make a warranty claim, the procedure outlined below should be followed. Having determined the validity of a claim, EXIGO will at its sole discretion repair or replace the product, issue a credit note or refund or where appropriate in such circumstances as the claim cannot be substantiated , reject the claim and if applicable return the product.

This warranty inferred or otherwise is not transferable and extends only to the original customer. The warranty commences on the date of delivery to the customer (as recorded by the purchase invoice) and subject to the exclusions outlined herein valid for the period commencement within the schedule

  1. If product was originally purchased through an authorized EXIGO representative please contact your authorized dealer whom will deal with the claim on your behalf.
  2. If the product was purchased directly from EXIGO please telephone customer services on 0870 850 1822 or email us at: support@exigo-uk.com quoting your order number , product which you are requesting a claim and full details of the nature of the claim , perceived failure fault or damage and the contact details of the person identified as dealing with the claim .
  3. Inclusive with any claim please provide the photographic evidence of perceived damage /defect to assist us in identifying your warranty request.
  4. Once processed EXIGO will indicate their findings and notify the claimant if the product should be returned to the original point of purchase for further verification or validation.
  5. All claims will be processed promptly

 

Please Note:

Warranty period starts from day of delivery.

This warranty does not extend to defects cause by neglect or misuse.

For UK offshore, European and worldwide warranties, please contact Exigo for applicable warranties and terms.